Terms of Use

Service Agreement and Terms of Use

Last updated: March 15, 2026

This Master Service Agreement and Terms of Use (the “Agreement”) is entered into by and between ProMarketing Wizard Ltd. (ProMarketing Wizard LTD), operating under the trade name Wizard Event Technologies (“Wizard”, “we”, “us” or “our”), and the entity or individual accepting this Agreement (“Customer”, “you” or “your”), effective as of the date of acceptance (the “Effective Date”).

By registering for, accessing, or using the Services (as defined in this Agreement), you confirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree, you must refrain from accessing or using our Services. Wizard shall notify the Customer of any material changes to this Agreement, and continued use of the Services following such notice shall constitute acceptance of the updated terms.

1. Definitions for the Purpose of this Agreement

1.1 “Services” means proprietary Software-as-a-Service (SaaS) solutions operated by Wizard, including: Forms Wizard, Expo Wizard, Abstracts Wizard, ePosters, on-site event solutions, and related features such as content uploads, clearing and billing integration, messaging, reporting and analytics.

1.2 “Platform(s)” means the software, systems and infrastructure owned, licensed or operated by Wizard for the purpose of providing the Services.

1.3 “Order Form/Quote” means any document or online order detailing the Services purchased, applicable fees, payment terms and other agreed terms. In the event of a conflict between this Agreement and any Order Form, the terms of the Order Form shall prevail.

1.4 “Customer Content” means any data, text, images, media files, documents or other materials uploaded or provided by the Customer or its End Users through the Services.

1.5 “End Users” means any individuals authorized by the Customer to access or use the Services, including employees, contractors, partners and event participants.

1.6 “Data Controller” and “Data Processor” shall have the meanings assigned to them under applicable privacy and data protection laws in Israel, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1.7 “Data Protection Laws” means all applicable laws, regulations and governmental requirements relating to privacy, data protection and security, including GDPR, CCPA, UK GDPR and any other applicable jurisdictional laws.

1.8 “Privacy Protection Law” Privacy Protection Law, 1981, and the regulations enacted and/or to be enacted thereunder, including the Privacy Protection Regulations (Data Security), 2017, as well as guidelines of the Privacy Protection Authority and Amendment 13.

1.9 “Personal Data” data relating to an identified or identifiable individual; “identifiable individual” means a person who can be identified by reasonable means, directly or indirectly, including through an identifier such as name, ID number, biometric identifier, online identifier, or data relating to their physical, health, economic, social or cultural condition.

2. Grant of License

2.1 License. Subject to the Customer’s compliance with this Agreement, Wizard hereby grants the Customer a limited, non-exclusive, non-transferable license to access and use the Services solely for the Customer’s internal business purposes or for use by affiliates, contractors and authorized third parties as specified in the Order Form and for the term specified therein.

2.2 Reservation of Rights. All rights not expressly granted under this Agreement are reserved by Wizard. No ownership rights in the Services, Platforms or any intellectual property are transferred to the Customer under this Agreement. For the avoidance of doubt, the Customer retains all rights and ownership in the Customer Content.

2.3 Intellectual Property. The Services, including all related software, code, designs, documentation and updates, are the exclusive property of Wizard and its suppliers and are protected by copyright, trademark, patent and other intellectual property laws in Israel and worldwide.

3. Restrictions on Use

The Customer shall not, and shall ensure that its End Users do not: (a) license, sell, rent, lease, transfer, assign, distribute or otherwise commercially exploit the Services to any third party; (b) copy, modify, translate, reverse engineer, decompile, disassemble or attempt to discover the source code or underlying ideas of the Services; (c) create derivative works based on the Services; (d) remove, alter or obscure any proprietary notices or branding; (e) use the Services to send unsolicited commercial messages (“spam”); (f) use the Services for unlawful, infringing or fraudulent purposes; (g) perform penetration or load testing without prior written consent of Wizard; (h) circumvent, disable or otherwise interfere with any security or usage limitations of the Services. (i) Notwithstanding the above, the Customer may request approval to perform security testing, which shall not be unreasonably withheld by Wizard.

4. Customer Accounts and Responsibility

4.1 Account Responsibility. The Customer is solely responsible for:

  • All activity occurring under its accounts;
  • The accuracy, legality and authorization of Customer Content;
  • Compliance with all applicable laws, including privacy and data protection laws.

4.2 End User Conduct. The Customer shall ensure that all End Users comply with this Agreement and shall be responsible for their acts and omissions.

4.3 Content Indemnity. The Customer represents and warrants that it has obtained all necessary rights, licenses and consents for the Customer Content, including personal data and images of individuals.

5. Customer Content

5.1 Ownership. The Customer retains all ownership rights in the Customer Content including content.

5.2 License to Wizard. The Customer grants Wizard a non-exclusive, worldwide, royalty-free license to host, reproduce, display and process the Customer Content solely as necessary to provide the Services.

5.3 Prohibited Content. The Customer shall not upload content that is unlawful, infringing, defamatory, obscene, threatening, hateful or otherwise prohibited under applicable laws.

5.4 Content Removal. Wizard may remove any Customer Content that violates this Agreement or applicable laws.

6. Privacy, Data Protection and Security

6.1 Roles of the Parties. For purposes of Data Protection Laws:

  • Customer as Data Controller: The Customer is defined as the Data Controller and is solely responsible for the legality, accuracy and authorization of the “Customer Content” uploaded to the system.
  • Wizard as Data Processor: The Company acts as a Data Processor and shall process Personal Data solely in accordance with the lawful instructions of the Customer.

6.2 Legal Basis for Processing. The Customer shall ensure that it has a legal basis (e.g., consent, contractual necessity, legitimate interest) for processing personal data provided to Wizard.

6.3 Subject, Nature and Purpose of Processing

The Processor provides access to the Wizard platform and related services.
The Processor processes personal data on behalf of the Controller, solely in accordance with documented instructions.
The purpose of processing includes: event registration, participant and abstract management, communication with participants, badge issuance/check-in at event sites, and reporting and analytics within the platform.

6.4 Duration of Processing

The DPA shall remain in effect for the duration of the Agreement between the parties. Upon termination, the Processor shall retain Customer Data for 30 days, after which it shall be deleted unless a statutory retention obligation applies.

6.5 Categories of Personal Data and Data Subjects

Data subjects: event participants, speakers, presenters, partners, and Customer employees or subcontractors using the platform.
Data categories: identification data (name, address, role, organization), contact data (email, phone), registration and attendance data, uploaded documents (CVs, abstracts), payment status (excluding credit card data), and communication history. The Processor does not process special categories of personal data unless explicitly provided by the Controller.

6.6 Processor Obligations. Wizard shall: (א) process personal data only in accordance with the Customer’s lawful instructions; (ב) implement appropriate technical and organizational measures to protect personal data; (ג) ensure confidentiality obligations from all personnel with access to data; (ד) engage sub-processors only with notice to the Customer and under written agreements imposing equivalent data protection obligations; (ה) notify the Customer without undue delay of any personal data breach; (ו) assist the Customer with data subject rights requests, regulatory inquiries and data protection impact assessments; (ז) upon termination, delete or return all personal data unless retention is required by law.

6.7 Data Subject Rights. Wizard shall assist the Customer in responding to:

  • GDPR rights: access, rectification, erasure, portability, restriction, objection;
    CCPA rights: right to know, delete, opt-out of sale, and non-discrimination.

6.8 International Transfers. Transfers outside the EU/EEA shall be carried out only under appropriate safeguards such as adequacy decisions, Standard Contractual Clauses (SCC) or other GDPR-compliant mechanisms.

6.9 The Customer undertakes to indemnify Wizard for any claim arising from Customer Content or from its violation of Data Protection Laws. The Customer’s responsibility includes obtaining all required consents for personal data and images of individuals uploaded to the Services.

6.10 Data Processing Agreement (DPA). The parties agree that the DPA incorporated by reference forms part of this Agreement.

7. Fees, Payments and Taxes

This section explains our fees, how you handle payments for your event ticket sales, and your responsibilities regarding taxes.

7.1 Our Charges and Your Payment

  • Charges and Due Dates: the specific payments and fees you owe us for using the Services are listed in your Order Form. Payment due dates are also specified there.
  • Payment Currency: all fees shall be paid in NIS unless we have agreed to accept another currency. If you use an approved foreign currency, we will process funds based on the exchange rate in effect at the time of payment.
  • Consequences of Late Payment: in case of delayed payments, we will send you a reminder. If the amount is not paid in full within seven (7) days of such notice, we reserve the right to suspend or terminate your account and cancel your events. We may also offset any amounts you owe us from any funds we may owe you..

7.2 Development and Customization Services
If you require services beyond our standard offerings, such as custom integrations or other features, you may request them from us as “Professional Services”. If we agree to provide such services, we will specify all details – including scope, timelines and pricing – in a separate document.

Please note that no work shall commence, and neither party shall be obligated, until such document is signed by both you and Wizard Event Technologies. Upon execution, any Professional Services shall be deemed part of the main “Services” and shall be subject to the terms of this Agreement.

7.3 Handling Your Event Ticket Sales
For the avoidance of doubt, Wizard Event Technologies is not a bank or financial service provider. We do not process payments directly.

  • Selection of Payment Processor: You must select a third-party payment provider (e.g., Cardcom, Tranzila, Stripe, etc.) to process all ticket sales and registration fees for your events. You are responsible for paying all service fees charged by such processor.
  • Collection of Funds: You and your participants will transact directly through your selected payment processor. You collect all event registration fees through that service, and you are subject to that processor’s terms of use. We have no responsibility for the performance or non-performance of such third-party service.
  • Ticket Confirmation: Once a participant’s payment is approved by the processor, and based on your configuration in the system, our system will generate a confirmation message and email. You agree to honor unconditionally all confirmed ticket obligations processed through our Services. It is your responsibility to verify participant details prior to the event.
  • Refund Responsibility: All communications and disputes regarding refunds are solely between you and your participants. You must communicate your refund policy to your participants. You are responsible for issuing all refunds through your selected payment processor. Your refund policy must comply with the rules of your payment processor. Wizard Event Technologies is not responsible for issuing refunds, refund errors, or failure to provide refunds.

7.4 All About Taxes

  • You Are Solely Responsible for Taxes on Your Sales: You are solely responsible for determining, collecting and remitting all sales, use, VAT and other taxes applicable to the sales you make using our Services. Any “tax tools” we may provide are offered “AS IS” and do not constitute a substitute for professional tax advice. We do not guarantee that they will meet your legal requirements. If any tax authority requires us to pay taxes related to your ticket sales, you agree to promptly reimburse us for the full amount, including penalties and costs.
  • Taxes on Our Services or Fees: In certain jurisdictions, we may be legally required to collect and remit VAT on the price of our Services. In such cases, we will charge you VAT. This does not change your responsibility regarding taxes on your ticket sales.
  • Our Right to Collect: We reserve the right to require you to pay any uncollected taxes related to your events.

8. Intellectual Property and Copyright Policy

8.1 Ownership. Wizard retains all rights and ownership in the Services and all related intellectual property.

8.2 Global Copyright Compliance. Wizard complies with applicable copyright laws, including the U.S. DMCA, the EU Copyright Directive and the WIPO Copyright Treaty.

8.3 Notice and Takedown. If you believe your copyrighted work has been used without authorization, you may submit a written notice containing the elements required under applicable copyright laws.

8.4 Repeat Infringer Policy. Wizard may terminate accounts of repeat infringers under appropriate circumstances.

9. Warranty and Disclaimer

9.1 Limited Warranty. Wizard represents and warrants that during the term of this Agreement, the Services will be provided in a professional manner and will be free from material defects in functionality that would prevent them from operating substantially in accordance with the relevant documentation.

9.2 Disclaimer. Except as expressly stated in Section 9.1, the Services are provided on an “AS IS” and “AS AVAILABLE” basis, without any other warranty, whether express, implied, statutory or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title or non-infringement.

9.3 Specific Exclusions. Without limiting the foregoing, Wizard does not warrant that: (א) the Services will meet the Customer’s specific requirements or expectations; (ב) the Services will be uninterrupted, error-free or completely secure; (ג) all defects or errors will be corrected; (ד) any data produced through the Services will be accurate or reliable; (ה) any third-party content, products or services accessible through the Services will be free from defects or safe for use.

10. Limitation of Liability

10.1 Exclusion of Certain Damages. To the extent permitted by applicable law, neither party shall be liable for any indirect, incidental, special, punitive or consequential damages, or for any loss of profits, business, goodwill, data or revenues, arising out of or in connection with this Agreement, even if advised of the possibility of such damages.

10.2 Liability Cap. Except for liability arising from gross negligence, willful misconduct or indemnification obligations under Section 11, the total liability of each party for all claims under this Agreement shall not exceed the total amount actually paid by the Customer to Wizard for the Services in the 12 months preceding the event giving rise to the claim.

10.3 Allocation of Risk. The limitations in this Section 10 constitute an essential basis of the bargain and shall apply notwithstanding any failure of the essential purpose of any limited remedy.

11. Indemnification

11.1 The Customer shall indemnify, defend and hold harmless Wizard from and against any claims, damages, losses, liabilities and expenses (including reasonable attorneys’ fees) arising from: (א) Customer Content; (ב) misuse of the Services by the Customer or its End Users; (ג) failure to pay applicable taxes; (ד) violation of applicable laws or third-party rights; (ה) gross negligence or willful misconduct of the Customer.

11.2 Procedure. The indemnified party shall: (א) promptly notify in writing of the claim; (ב) allow the indemnifying party to control the defense and settlement; and (ג) provide reasonable cooperation at the indemnifying party’s expense. No settlement shall be entered without prior written consent of the indemnified party, which shall not be unreasonably withheld.

11.3 Remedies for Infringement. If the Services become subject to an infringement claim, Wizard may, at its sole expense and option: (א) procure the right for the Customer to continue using the Services; (ב) replace or modify the Services to make them non-infringing; or (ג) terminate the Services and refund unused prepaid amounts.

12. Term and Termination

12.1 Term. This Agreement shall commence on the Effective Date and continue for the subscription term specified in the Order Form, unless terminated earlier in accordance with this Section.

12.2 Termination for Cause. Either party may terminate this Agreement upon written notice if the other party: (א) materially breaches the Agreement and fails to cure such breach within 14 days; (ב) becomes insolvent, has a receiver appointed or files for bankruptcy; or (ג) engages in fraud or other unlawful conduct.

12.3 Effect of Termination. Upon termination: (א) all rights granted to the Customer shall immediately cease; (ב) the Customer shall immediately cease all use of the Services; (ג) all due payments shall become immediately payable; (ד) Sections 2.2, 4, 5.3–5.4, 6, 8, 9, 10, 11, 12.3, 13, 14 and 15 shall survive.

13. Governing Law and Dispute Resolution

13.1 Governing Law. This Agreement shall be governed by the laws of the State of Israel.

13.2 Jurisdiction. Exclusive jurisdiction is granted to the competent courts in Israel.

13.3 Arbitration. At Wizard’s option, disputes shall first be resolved by binding arbitration.

13.4 Class Action Waiver. The parties waive any right to participate in class actions.

14. Force Majeure

Neither party shall be liable for delays or failures beyond reasonable control, including power failures, war, terrorism, pandemics, labor disputes, government actions, internet failures or natural disasters.

15. General Provisions

15.1 Entire Agreement. This Agreement, together with Order Forms and incorporated policies, constitutes the entire agreement.

15.2 Amendments. Amendments must be in writing and signed.

15.3 Severability. Invalid provisions do not affect the remainder.

15.4 Waiver. Failure to enforce is not a waiver.

15.5 Assignment. No assignment without consent, except in merger/sale.

15.6 Notices. Legal notices shall be sent to:

  • Wizard Event Technologies – Email: support@forms-Wizard.com; Address: 10 Mavo Hacharuv, Har Adar, Israel.
  • Customer – as provided in the Order Form.

15.7 Relationship. The parties are independent entities.

Appendix A: Service Level Agreement and Quality (QoS/SLA)

This Appendix constitutes an integral part of the Master Service Agreement and Terms of Service.

1. System Availability (Uptime)

  • Availability: The Processor guarantees an annual average availability of 99.0% for the platform, excluding scheduled maintenance.
  • Availability calculations shall not include scheduled maintenance windows for which prior notice is given, or force majeure events as defined in Section 14 of the Agreement.

2. Technical Support and Response Times

Wizard shall provide technical support via the email specified in Section 15.6. Response times shall be classified according to severity:

  • Critical (platform down): response within 2 hours, resolution target within 12 hours.
  • High (functional failure): response within 4 hours, resolution target within 24 hours.
  • Medium (single functional issue): response within one business day.
  • Low (UI/non-urgent requests): response within 2 business days.

Service Credit: If monthly availability drops below 99%, the Customer is entitled to a credit of 5% of the next monthly service fees.

3. Security and Performance

In accordance with Section 6.3, Wizard shall implement technical and organizational measures to ensure data integrity and platform responsiveness.
The Customer may request approval to conduct load or penetration testing with prior written coordination, as stated in Section 3(i).

  • 4. Exclusions
    Failure to meet QoS targets resulting from third-party payment processor performance (such as Stripe or Cardcom) shall not be the responsibility of Wizard, in accordance with Section 7.3.
  • Wizard shall not be responsible for delays resulting from failures in the Customer’s or End Users’ internet infrastructure.

Appendix B – Technical and Organizational Security Measures

  • Access Control: Individual user accounts, strong passwords, and multi-factor authentication (MFA) for administrator accounts.
  • Network Security: Data encryption in transit (TLS 1.2+) and at rest (AES-128), firewalls.
  • Infrastructure Protection: Systems are hosted on virtual servers of Net-Host, installed in Bezeq International data centers in Petah Tikva, Israel. Servers are backed up daily for 30 days.
  • Backups: Multiple daily backups stored in encrypted form on Google sites, geographically separated from the servers. Hourly backup is performed and retained for 30 days. Data restoration is typically completed within 24 hours. Data restoration due to Customer fault shall be subject to payment according to a quotation issued to the Customer.
  • Data Deletion: Upon termination of the agreement, data shall be permanently deleted within 30 days. Deletion from backups is performed automatically after the retention period.